The best way to understand Poore's commitment to quality is to hear from our customers. Here are some samples of the feedback we have received. If you'd like to tell us about your experience as a Poore's Propane customer, we'd love to hear from you!
I am writing to thank you for repairing our air conditioning so quickly. It took less than two hours from our phone call to the arrival of the repairman. He was very thorough. He got the system working again. He also took the time to inspect everything and he even cleaned the outdoor unit. It's nice when a service company delivers on its promises. Thanks again!Dino - Bishopville, MD
I want to put in a good word for the technician who came to our house on New Year's Day. He had to work on a holiday but he got to our house quickly after we called. He got our heat working again soon, and we got no bill because of our service plan. We have been customers for five years, and we really like your company.Eric - Lincoln, DE
Thank you for helping us out the other day when our furnace went out. I was very impressed with your response! We didn't have to wait long for your repairman, and he figured out the problem right away. It was a clog in the oil filter. He replaced that and got the system started right up. We appreciate your excellent service!Jim - Lewes, DE
Please commend the technician who came to our home at 10 o'clock on Wednesday night when our furnace stopped working. He got here quickly and he worked hard for more than an hour until the heat was back on.Gary - Rehoboth Beach, DE
He recommended that we consider replacing the unit, which must be 30 years old. It broke down last winter too, so I guess the time has come. Please call me this week to discuss. The best time to reach me is Tuesday through Thursday in the morning after 9 o'clock.
Thank you for a great job replacing our new boiler. The crew did a beautiful job. I'm almost looking forward to winter to see how much oil we save with the new model.Charles - Lewes, DE
Dear MikeLawrence - Wyoming, DE
I want to let you know what an excellent job your team did replacing our boiler. They took away our old one and replaced it with a new one that is located across the basement from the old one. I did not watch them "in action" but it must have been quite a production getting the old boiler out through our narrow basement door. I do not know the names of the workers, but please commend them for their excellent work. The piping is like artwork. Very professional!
To whom it may concern:Anthony - Harbeson, DE
I am writing to you because my wife and I are completely impressed with the work that the Service Energy guys did in our house this week when they installed our new furnace. They were polite and worked hard and the whole area around the furnace is much, much neater. The Carrier furnace is much quieter than our old clanker. We are looking forward to the improved efficiency. I don't think there will be any more breakdowns. Service Energy has always treated us well so we're not surprised, but we like to say "Thank you" when a job is so well done.
We recently had a new heating system put in by your company and we want to send a note of appreciation. You should be proud of your technicians. They work hard. They are polite and neat, and their work is top quality. It's nice to see a work ethic and people who know what they're doing.Ron - Milford, DE
Just a quick note to thank you for helping us when we ran out of oil!! Your driver came out in three hours! Thank you for taking such good care of us!!! Please ensure that we are now getting automatic oil delivery!Virginia - Jacksonville, FL
Have a nice day!
Dear Mike,Betty - Wyoming, DE
We spoke on the phone last Friday, but I wanted to follow up with a letter that you can share with everyone there. We discovered at 10:00 on Wednesday night that our heat had gone out. We called your office right away and got a call right back from a serviceman.
We talked on the phone first while I tried the thermostat, the emergency switch, etc. It didn't help, and he drove over. He was there in 10 minutes and he fixed the heat in about 30 minutes.
We have been customers for 13 years and we have always liked the company, but this was the first time we ever needed emergency service. The experience had a very happy ending. Your technician was very friendly and competent. He is a credit to your company. It's great knowing that you're there when we need you.
Many thanks again!
We recently had our water heater replaced because our old one sprung a leak. I called Service Energy at about 8:00 a.m., and the job was finished by 3:00 p.m. The process couldn't have been easier. The salesman spoke with me on the phone and helped me pick a new model. He asked a lot of questions and wound up recommending a smaller tank than what we had because we the old one was actually more than we needed. That saved us some money, which was a nice surprise. Thank you for being so truly helpful!William - Rehoboth, DE
Your company recently installed a gas fireplace in our family room, and I want to thank your men for being so neat and professional. They were very careful to place cloths in the work area that kept the carpet from getting smudged. They clearly knew what they were doing every step of the way, and it shows. The fireplace looks like it came with the house!Ray - Milford, DE
Keep up the good work!